How it works

Common Questions

Pickup Locations are simply places where we meet you with your order. Common locations are home driveways or parking lots. Each location is organized by a volunteer Location Leader who helps to facilitate each delivery.
Arrive at the pickup location at your scheduled time. You will be greeted by our farm’s friendly delivery driver. Provide the name on your order and we will carry it to your vehicle.
We encourage you to bring a copy of your order’s confirmation email or have it accessible on your phone. This can help speed up the process.
All meat items come individually packaged and frozen. Your items will always be packed in boxes or bags for your convenience.
You can simply login anytime before your upcoming deadline and add to an existing order.
We accept all major credit/debit cards as our sole payment method. At the time of placing your first order you will be prompted to add a credit card to your account. Once finalized, your order’s total will be charged to your card on file and your receipt will be emailed. (Due to liability and efficiency reasons we no longer accept cash or check payments at pickup. Thank you for your understanding as we attempt to reduce unnecessary liabilities for our delivery personnel.)
In order to cover fuel and labor all orders, except drop-off hosts’, incur a delivery fee of variable amount. The amount depends on the distance from our farm.

There are no fees on orders picked up at the farm in West Winfield, NY.

Yes, just be sure to have an active credit card on file so your order can be charged prior to pickup.
Most order deadlines are 5 days prior to the delivery date. See locations.
This is strongly discouraged because of the extra burden that it adds for our volunteer Location Leaders.
Yes! We usually like to start a new location with at least 3-5 customers. If you are interested in creating a new location, email info@cairncrestfarm.com and we can get the ball rolling.

Ordering Policies

Order totals are estimates
Since many items are priced by the pound, your final total may be a little more or less than your order’s initial estimated total. Once finalized, your total will be charged to your credit card on file and your receipt will be emailed.
Payment is required before pickup
We accept all major credit/debit cards as our sole payment method. At the time of placing your first order you will be prompted to add a credit card to your account. Once finalized, your order’s total will be charged to your card on file and your receipt will be emailed.
Short stock items
Please understand that Cairncrest Farm is a small farm not a large warehouse. If an item becomes unavailable your final total will be reduced.
Cancellations and missed pickups
ALL orders require a 48 hour cancellation notice prior to your scheduled pickup time. If you miss your pickup without providing a 48 hour cancellation notice a $25 restocking fee will be charged to your credit card on file. (Routine occurrences will result in cancellation of service.)
Be sure to mark your calendars for your order pickup date and precise scheduled pickup time! To be fair to other customers we cannot wait on latecomers. If you show up late, our delivery truck will already be in transit to the next stop.

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Normandy AldenHow it works